गोपनीयता नीति

Introduction

This Privacy Policy explains how ENTSTORE ("ENTSTORE", "we", "our" or "us") collects, uses, stores, shares and protects personal information when you access or use our Website, www.entstore.in, or otherwise interact with our Platform.

You may be able to browse certain sections of the Platform without registering.

ENTSTORE currently offers its products and services within India. Your personal data may be stored and processed in accordance with applicable Indian laws and regulations.

By visiting the Platform, providing your information or purchasing products or services through the Platform, you acknowledge and agree to the collection, use and processing of your information as described in this Privacy Policy, subject to applicable law.

If you do not agree with this Privacy Policy, please do not use the Platform or provide personal information through it.

Information We Collect

We may collect personal information when you use our Platform, place an order, register an account, communicate with us or otherwise interact with us.

Depending on your interaction with the Platform, information may include:

Name
Date of birth, where required
Billing and delivery address
Telephone/mobile number
Email address
Account information
Order and transaction information
Payment-related information handled through our payment service providers
Information provided when contacting customer support
Information relating to your use of the Platform
Other information voluntarily provided by you

Payment card, banking or other sensitive financial information may be processed by authorized payment service providers. ENTSTORE will handle such information in accordance with applicable law and the policies of the relevant payment service provider.

We do not ask customers to provide passwords, PINs, OTPs or other confidential payment credentials through unsolicited calls, emails or messages.

If anyone claiming to represent ENTSTORE asks you for your card PIN, banking password, OTP or similar confidential credentials, do not provide the information and report the incident to us and, where appropriate, the relevant authorities.

Use of Personal Information

We may use personal information to:

Process and fulfil orders;
Provide products and services;
Process payments;
Arrange shipping and delivery;
Communicate with customers regarding orders;
Provide customer support;
Resolve complaints and disputes;
Improve our Platform and customer experience;
Detect and prevent fraud, abuse and unauthorized activity;
Maintain records and comply with applicable legal requirements;
Provide information about products, services, offers or updates, subject to applicable law and your communication preferences; and
Perform analytics and other legitimate business activities.

Sharing of Information

We may share personal information with service providers and business partners where reasonably necessary to operate our Platform and provide our services.

These may include:

Payment service providers;
Logistics and courier partners;
Technology and hosting service providers;
Customer support providers;
Professional advisers;
Service providers assisting with fraud prevention or security; and
Government authorities or law-enforcement agencies where disclosure is required or permitted by law.

We do not sell personal information to third parties for purposes prohibited by applicable law.

Where third-party service providers process personal information on our behalf, they may be subject to their own privacy practices and contractual obligations.

Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should immediately notify us if you suspect unauthorized access to your account.

Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes, or as required by applicable law.

You may request access to, correction of or deletion of your personal information, subject to applicable legal and contractual requirements.

Where there are pending orders, disputes, legal obligations, fraud-prevention requirements or other legitimate reasons for retaining information, we may be required to retain relevant information for an appropriate period.

Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Access information held about you;
Request correction or updating of inaccurate information;
Request deletion of information where legally applicable; and
Withdraw consent where processing is based on consent.

Requests may be submitted through the contact details provided on the Platform.

Consent

By using the Platform or providing personal information, you consent to the collection, use and processing of your information in accordance with this Privacy Policy, subject to applicable law.

Where you provide personal information relating to another person, you represent that you are authorized to provide such information.

Where applicable, you may withdraw consent by contacting us. Withdrawal of consent will not affect processing that has already been carried out lawfully or processing that we are required or permitted to undertake under applicable law.